At Permitech ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Data

We may collect personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Create and manage your account.
Process your payments and refunds.
Send you an email regarding your account or order.
Enable user-to-user communications.
Generate a personal profile about you to make future visits to the Site more personalized.
Increase the efficiency and operation of the Site.
Monitor and analyze usage and trends to improve your experience with the Site.
Notify you of updates to the Site.
Offer new products, services, and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Request feedback and contact you about your use of the Site.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4. Tracking Technologies

Cookies and Web Beacons

We use essential cookies and browser storage to provide secure account access, remember product preferences, and keep the Site functioning. We also use cookie-free, aggregate analytics to measure Site traffic and performance. With your consent, we may use additional behavior analytics and attribution storage to understand how visitors find Permitech, which permit pages convert, how people navigate the Site, and how to improve our Services. You can reject optional behavior analytics and attribution storage in the cookie banner without losing access to the core Site.

Website Analytics

We may partner with selected analytics providers, including Vercel Analytics, Microsoft Clarity, and related performance tooling, to measure traffic, page performance, conversion signals, and usability patterns such as clicks, scrolls, and page navigation. We limit analytics URLs before sending them to reduce exposure of permit-address details. Our aggregate traffic measurement does not rely on third-party cookies; optional behavior analytics may use cookies or similar identifiers when you accept all cookies.

Referral Network and Partner Matching

If you request contractor matching, referral-network support, or related permit help, we may use the contact and project information you provide to identify relevant service providers, coordinate introductions, and follow up about your project. We do not sell raw homeowner or contractor data without consent.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware that any data has been collected from children under age 13, please contact us using the contact information provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Permitech LLC

Permit Hotline: (708) 842-6241

Email: customerservice@permitech.io